Terms of Service
The Cambridge Hood Cleaning Terms of Service are the conditions every visit runs under, whether it was booked through this website or by phone: how a kitchen gets quoted, how long the quote holds, what the signed certificate records and what it does not claim, what the kitchen prepares before the crew arrives, and how scheduling, cancellation, payment and liability are handled. This page is not a contract. The written quote for a particular kitchen is the agreement, and where the quote and this page differ, the quote governs. Ontario law applies. Last updated: September 2026.
The written quote: what it covers and how long it holds
Before the quote. A free walk-through comes first. A crew member looks at the kitchen and the roof, and nothing is cleaned or charged during that visit.
What the quote lists. The written quote comes back within 24 hours of the walk-through. It names each canopy and each part of the exhaust path the crew will reach, states one price for that scope, and lists separately any item that needs its own approval. Anything absent from the quote is outside the job.
How long it holds. A quote holds its price until the date printed on it. After that date, or after a change in menu, hours or cooking equipment, call before booking and the quote is refreshed.
Published starting prices. From $585 per visit for a single-hood kitchen up to ten feet and from $995 per visit for a multi-hood kitchen of two to four canopies are starting points, not an offer for a specific kitchen. Larger systems are quoted on site after the free walk-through. Fan repair and deep cleaning are quoted per job after inspection or walk-through.
Conditions found during the visit. Where a section turns out to be corroded, blocked or unsafe to work on, work on that section stops and you are told. Nothing is added to the invoice without your approval.
The signed certificate: what it asserts and what it does not
What it asserts. The certificate is a signed health and safety document that references the published NFPA 96 standard. It records the date, the sections of the system that were cleaned, and any section that was not reached together with the reason. Before-and-after photographs of every cleaned surface accompany it.
What it does not assert. It is not a certification of Cambridge Hood Cleaning or of its operating partner. Cambridge Hood Cleaning references the published NFPA 96 standard and is not affiliated with NFPA. It is not an inspection by the fire service with jurisdiction over the kitchen. It does not state that the whole premises complies with the Ontario Fire Code, and it is not a promise that the kitchen will pass a fire inspection or a public health inspection.
What stays with the kitchen. Cleaning at the interval the standard publishes is one part of what the Ontario Fire Code, which references NFPA 96, expects of a commercial kitchen. Record keeping, suppression system maintenance and safe operation between visits remain the responsibility of the operator. The NFPA 96 guide explains the standard and what each fire service looks for.
Site access, safety, scheduling and cancellation
What the crew brings. Proof of WSIB coverage and liability insurance is supplied before work starts. The cooking line and the floor beneath the hood are covered before any degreaser is used.
What the kitchen provides. Entry at the agreed time, cooking off and the line cold, and food put away. Where the fan is in scope, the customer isolates power to the fan at its disconnect or arranges for an electrician to do so.
Roof access. The rooftop fan cannot be reached from inside the kitchen, so the customer arranges roof access and the roof key before the visit. In a plaza or a multi-storey building the landlord or property manager usually has to agree, and that conversation should start when the quote is accepted, not on the night.
Scheduling. Visits are booked overnight or between services so the kitchen loses no trading hours. A kitchen with a fixed closure day should book ahead so the visit lands inside it.
Cancellation and rescheduling. Reasonable notice is expected from both sides. Any cancellation charge is the one printed on the quote and no other. A visit that Cambridge Hood Cleaning cannot honour is rebooked at no cost to the kitchen.
Scope, payment, liability and governing law
In scope. Cleaning of the hood, filters, plenum, duct and exhaust fan, fan repair and installation, and fire-prevention degreasing of the cooking line, each only when it appears on the written quote. The services hub describes the four services.
Out of scope. Pressure washing, floor cleaning, dining room and front-of-house cleaning, gas fitting, electrical work, fire suppression servicing, roofing and grease interceptor pumping are not offered. Building HVAC, air duct cleaning, coil cleaning, dryer vent cleaning and sanitation contracts are not part of any hood cleaning quote; Power Hoods Systems, the crew that operates Cambridge Hood Cleaning, quotes that work separately on request, under its own written quote. Where a kitchen needs something on either list, say so on the call and you will be told plainly how it is handled.
Payment. The invoice matches the written quote, plus any item you approved in writing after the walk-through. Payment is due on completion unless a different arrangement was agreed in writing before the booking. The certificate and photographs are released with the invoice.
Photographs. The before-and-after photographs belong to the record of the visit and are supplied to you with the certificate. A copy stays on file so the certificate can be reissued on request.
Liability. Pre-existing conditions, such as corroded ductwork or a damaged roof membrane, are photographed before work begins. Except where Ontario law does not allow such a limit, liability for any claim arising from a visit is capped at the amount invoiced for that visit. No liability is accepted for loss of trade, for the outcome of an inspection by a third party, or for a condition the customer knew of and did not disclose.
Governing law. These terms and every visit performed under them are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario.
Questions. Call 226-917-4064 or use the contact page. The privacy policy covers the details you send through the form.
Terms of service: frequently asked questions
Does the certificate mean the fire department has passed the kitchen?
No. The certificate records that the listed sections of the exhaust system were cleaned on a stated date with reference to the published NFPA 96 standard. A fire inspection is carried out by the fire service with jurisdiction and covers the whole premises.
What happens when a section cannot be reached on the night?
The section is recorded on the certificate as not reached, with the reason, and photographed where possible. If reaching it needs an access panel or a return visit, that is quoted separately and nothing is billed for it until you approve.
Who arranges roof access and the roof key?
The customer. Where the roof cannot be reached on the night, everything reachable from inside is cleaned, the fan is recorded as not reached, and a return visit is booked once access is arranged.
Can the invoice be higher than the quote?
Only by an item you approved in writing after the quote was issued. The invoice otherwise matches the written quote line for line. A condition found during the visit is reported and quoted, never added on its own.
Does the free walk-through commit the kitchen to anything?
No. The walk-through costs nothing and creates no obligation. The written quote that follows within 24 hours can be accepted, declined or held until the date printed on it.